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Refund Policy

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Introduction: At Venice of East, we strive to provide exceptional travel experiences. However, we understand that sometimes plans change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued for services purchased through our payment gateway.

1. General Terms:

  • Refunds are applicable only for bookings made directly through Venice of East’s official website, mobile application, or authorized agents.
  • All refund requests must be submitted in writing to veniceoftheeasttt@gmail.com or through our contact form on www.veniceofeast.com.
  • Refund requests must include the booking reference number, customer’s full name, contact details, and reason for the refund.

2. Eligibility for Refunds:

  • Refunds are granted based on the cancellation policies of the specific travel services purchased (e.g., flights, hotels, tours). Each service provider may have different cancellation terms, which will be communicated at the time of booking.
  • Refunds are generally not provided for cancellations made less than 48 hours before the scheduled service, except in cases of force majeure (e.g., natural disasters, government-imposed travel bans).

3. Non-Refundable Services:

  • Certain services, promotions, and special offers may be marked as non-refundable at the time of booking. Please review the terms and conditions for each service before completing your purchase.

4. Processing Refunds:

  • Refund requests will be processed within 10-15 business days of receiving all required information.
  • Refunds will be issued using the same payment method originally used for the purchase. In cases where this is not possible, alternative arrangements will be made in consultation with the customer.

5. Partial Refunds:

  • If a partial refund is applicable (e.g., for a partially used service), the refund amount will be calculated based on the terms of the service provider.

6. Administrative Fees:

  • An administrative fee may be deducted from the refund amount for processing the refund request. This fee will be communicated to the customer at the time of the refund request.

7. Contact Us: For any questions or concerns regarding our Refund Policy, please contact us at:

8. Changes to this Refund Policy:

  • Venice of East reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

Last Updated: 06 July 2024

Thank you for choosing Venice of East for your travel needs. We value your business and are committed to providing excellent customer service.