The contract between the service provider agency, Venice of East (VOE), and the client is only effective upon receipt of full payment from the client.

VOE reserves the right to:

a) Cancel the contract before the service date, in which case liability is limited to refunding the amount received from the client without interest.

b) Amend the route/timing of transportation services due to unavoidable circumstances.

VOE is not responsible for improper services provided by any other agency apart from those officially confirmed by VOE. The agency is also not liable for sudden situations that arise during the service period, such as damage, loss of luggage, or valuables, caused by the act or default of independent service associates.

VOE shall not be liable for any death, injury, sickness, accidents, illegal or immoral activities, penalties due to activities against civic rules, or damage or loss of luggage or valuables.

The quoted amount for services is based on prevailing fuel and related costs at the time of quotation. VOE reserves the right to amend the quoted rate due to changes in tax or surcharge structures, fuel costs, or other costs beyond its control. In such cases, VOE will inform the client in advance of any additional payment required before the start of the service.

This contract is governed by Indian law, and any disputes should be resolved in the exclusive administrative jurisdiction of Siliguri subdivision of Darjeeling district in India.

Package bookings must be confirmed in writing.
All booking correspondence must be in writing.
Verbal communication will not be considered in case of disputes.
Bookings are confirmed only after receiving 50% of the total package cost.
The remaining payment must be cleared before starting the service.
Cancellation Terms and Policies:

Cancellation must be communicated in writing to VOE.

10% of the package cost deducted for cancellations after booking and advance payment.
5% deduction for service date changes made up to 30 days before the service, with the cost calculated based on the hotel and transportation costs for the new date.
20% deduction for cancellations made 30 days before the service starts.
40% deduction for cancellations made 29 to 15 days before the service.
50% deduction for cancellations made 14 to 10 days before the service.
60% deduction for cancellations made 9 to 6 days before the service.
90% deduction for cancellations made 5 days up to 48 hours before the service.
100% deduction for cancellations made within 48 hours of the service or in case of no-show.